Terms and Conditions
CONDITIONS OF USE
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
All products are priced individually in Euro(s). All prices are subject to change from time to time. Price changes do not affect orders already placed.
Goods will not be dispatched until full payment is received by us. We do not see, store or retain any of your sensitive personal information. We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us. Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.
DELIVERY & SHIPPING
Postage and Packaging are at a standard rate of €6.00 per delivery address in the Republic of Ireland, for deliveries outside of Republic of Ireland, please contact email@example.com .
All orders are sent by registered courier service for tracking purposes. *Current estimated delivery time is within 5 working days. Times can vary in peak season and or weather conditions.
CANCELLATION & RETURNS
Even though we strive to be as accurate as possible, we are happy to refund/replace any products that have been received in error, provided that they are undamaged and have not been tampered with.
Unfortunately, we cannot accept used, opened, or broken products due to health and safety reasons. We cannot accept any liquid products including essential oils. If you would like to return an acceptable item, you must notify us within 48 hours of receipt and this item must be received by us within 7 days (a tracking number if you are shipping the item back is acceptable).
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error. Please notify us via the contact form of the website prior to returning items to us. Returns made without prior authorisation might be rejected. We cannot be held responsible for non-delivery of return goods.
In the event of receiving damaged goods, please contact us within 48 hours to advise of such, please forward a photo of how you received your goods to firstname.lastname@example.org including details and description of damage. This allows us to raise such claim with our delivery provider in a timely manner. Damaged goods may be required to be returned either to us in order to raise such claim. This will be at our discretion. Replacement goods will be despatched within 3 working days if the product is in stock.
Cleansing Grace Organic Soap Factory is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cleansing Grace Organic Soap Factory may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WORKSHOP CANCELLATION POLICY
Any cancellation occurring 10 days or more prior the first day of the workshop will incur a credit note of the full amount of the workshop payment. For cancellations made 10 days or less prior to the first day of the workshop, a penalty of 100% of the fee will apply.
This website and its content is copyright of Cleansing Grace Organic Soap Factory. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. All rights reserved.